General Terms and Conditions of Sale (GTC)
General Terms and Conditions of Sale (GTC)
Last updated: May 19, 2026
These General Terms and Conditions of Sale apply to purchases made on www.pure-liv.com, operated by PureLiv Store.
By placing an order on our website, you agree to these General Terms and Conditions of Sale, our Terms of Service, Privacy Policy, Return & Refund Policy, Shipping Policy, and all other policies made available on our website.
1. Seller Information
PureLiv Store
1209 Mountain Road Pl NE, STE R
Albuquerque, NM 87110
United States
Email: support@pure-liv.com
Phone: +1 805-885-0302
2. Products
PureLiv Store sells dietary supplement and wellness-related products through its website.
We make reasonable efforts to display product information, descriptions, images, pricing, and availability accurately. However, we do not guarantee that all product descriptions, images, pricing, or other content are complete, accurate, current, or error-free.
Product packaging, labels, ingredients, and appearance may vary from images displayed on the website.
3. Health and Supplement Disclaimer
Information on this website is provided for general informational purposes only and is not intended as medical advice.
PureLiv products are not intended to diagnose, treat, cure, or prevent any disease. Always consult with a qualified healthcare professional before using any dietary supplement, especially if you are pregnant, nursing, taking medication, under medical supervision, or have a medical condition.
Individual results may vary.
4. Orders
By placing an order, you are making an offer to purchase the selected products in accordance with these General Terms and Conditions of Sale.
We reserve the right to accept or decline any order for any reason, including but not limited to product availability, suspected fraud, payment issues, incorrect pricing, or errors in product information.
An order is considered accepted only when we confirm acceptance and process the order.
5. Pricing
All prices are listed in U.S. dollars unless otherwise stated.
Prices, discounts, promotions, and product availability are subject to change without notice. The price charged for a product will be the price displayed at checkout at the time the order is placed.
Prices may not include applicable taxes, shipping costs, or other charges, which will be calculated and displayed at checkout where applicable.
6. Payment
Payment must be completed at checkout using one of the payment methods made available on the website.
By submitting payment information, you represent and warrant that you are authorized to use the payment method provided and that the payment information is accurate and complete.
We may cancel or refuse an order if payment is declined, incomplete, suspected to be fraudulent, or otherwise invalid.
7. Shipping and Delivery
Orders are processed within 1 to 3 business days after the order is placed.
Delivery times may vary depending on your location, the shipping carrier, and the shipping method selected at checkout.
Estimated delivery times are estimates only and are not guaranteed. PureLiv Store is not responsible for delays caused by shipping carriers, weather, customs, incorrect shipping information, or events outside our control.
Please review our Shipping Policy for more information:
https://www.pure-liv.com/policies/shipping-policy
8. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
PureLiv Store is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping information, contact us as soon as possible at support@pure-liv.com. Once an order has been processed or shipped, we may not be able to update the shipping address.
9. Returns and Refunds
Returns and refunds are handled in accordance with our Return & Refund Policy:
https://www.pure-liv.com/policies/refund-policy
We offer a 30-day return policy. To be eligible for a return, the item must be unused, unopened, with any original seals intact, and in its original packaging. You will also need the receipt or proof of purchase.
Due to health, safety, and hygiene reasons, opened or used products cannot be returned unless the item is defective, damaged, or you received the wrong product.
Return requests must be submitted by contacting us first at support@pure-liv.com.
Approved returns must be sent to:
PureLiv Returns
10400 NW 21st St
Doral, FL 33172
United States
Items sent back without first requesting a return will not be accepted.
10. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is defective, damaged, or if you received the wrong item, contact us immediately at support@pure-liv.com so we can evaluate the issue and make it right.
Depending on the situation, we may offer a replacement, store credit, or refund.
11. Cancellations
If you need to cancel your order, contact us as soon as possible at support@pure-liv.com.
Once an order has been processed, shipped, or fulfilled, we may not be able to cancel it. In that case, you may request a return after receiving the item, subject to our Return & Refund Policy.
12. Promotions and Discount Codes
Promotions, discount codes, and special offers may be subject to additional terms and may be modified or discontinued at any time without notice.
Discount codes may not be combined unless expressly stated.
13. Personal Use Only
Products purchased from PureLiv Store are intended for personal or household use only and may not be purchased for resale, redistribution, or unauthorized commercial use.
We reserve the right to refuse or cancel orders that appear to be placed for resale or unauthorized commercial purposes.
14. Limitation of Liability
To the fullest extent permitted by law, PureLiv Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your purchase, use of our website, or use of our products.
Your use of our website and products is at your own risk.
15. Governing Law
These General Terms and Conditions of Sale shall be governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to conflict of law principles.
16. Contact Us
For questions about these General Terms and Conditions of Sale, please contact us at:
PureLiv Store
1209 Mountain Road Pl NE, STE R
Albuquerque, NM 87110
United States
Email: support@pure-liv.com
Phone: +1 805-885-0302