Privacy policy
Return & Refund Policy
At PureLiv, customer satisfaction is important to us. This Return & Refund Policy applies to orders shipped within the United States.
30-Day Return Policy
We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be in the same condition that you received it: unused, unopened, with any original seals intact, and in its original packaging. You must also provide the receipt or proof of purchase.
Due to health, safety, and hygiene reasons, opened or used products cannot be returned unless the item is defective, damaged, or you received the wrong product.
How to Start a Return
To start a return, please contact us at:
Please include your order number, the email used at checkout, and the reason for your return request.
If your return is approved, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Returns must be sent to the following return address:
PureLiv Returns
10400 NW 21st St
Doral, FL 33172
United States
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you received the wrong item, contact us immediately at support@pure-liv.com so we can evaluate the issue and make it right.
Depending on the situation, we may offer a replacement, store credit, or refund.
Non-Returnable Items
Certain items cannot be returned, including:
- Opened or used products
- Products with broken or removed safety seals
- Final sale or clearance items
- Gift cards
- Items returned without prior authorization
- Products not purchased directly from PureLiv
We reserve the right to refuse returns that do not meet the requirements of this policy.
Exchanges
We do not offer direct exchanges at this time.
The fastest way to receive a different item is to return the item you have, and once the return is approved, place a separate order for the new item.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.
Original shipping charges are non-refundable unless required by law or unless the return is due to an error on our part.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Order Cancellations
If you need to cancel your order, please contact us as soon as possible at support@pure-liv.com.
Once an order has been processed, shipped, or fulfilled, we may not be able to cancel it. In that case, you may request a return after receiving the item, subject to the terms of this policy.
Company Information
PureLiv Store
1209 Mountain Road Pl NE, STE R
Albuquerque, NM 87110
United States
Contact Us
For any questions about returns, refunds, or your order, please contact our customer support team:
Email: support@pure-liv.com
Phone: +1 805-885-0302
Company Address: 1209 Mountain Road Pl NE, STE R, Albuquerque, NM 87110, United States
Return Address: 10400 NW 21st St, Doral, FL 33172, United States
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM
Support: Email